Service Transformation & Innovation Manager (Healthcare)

Responsibilities:

• Lead projects to improve service efficiency, patient experience, and staff productivity.
• Analyze workflows, identify inefficiencies, and implement process improvements (e.g., Lean, Six Sigma).
• Develop and track key performance indicators (KPIs) to measure service effectiveness.
• Enhance quality initiatives, including updating patient education materials.
• Work with IT teams to integrate automation and digital tools for better patient engagement.
• Engage clinical, nursing, pharmacy, and administrative teams to drive service transformation.
• Gather patient feedback to address service gaps and improve experience.
• Develop communication plans for smooth implementation of new workflows and technology adoption.
• Support leadership in long-term service transformation strategies aligned with the organization priorities.
• Contribute to guidelines and best practices for service quality and compliance.
• Monitor healthcare trends and regulatory changes to drive innovation.
• Participate in cross-functional collaborations and support additional projects for service excellence.

Requirements:

• Bachelors degree in Healthcare, Business, Public Health, or related field (Masters a plus).
• 3 to 5 years of experience in healthcare service improvement, operations, or project management.
• Knowledge of Lean, Six Sigma, or similar process improvement methodologies is an advantage.
• Strong project management, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced, patient-centric healthcare environment.

To apply, please visit www.gmprecruit.com and search for Job Reference: L56476RR

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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