Client Relations and Marketing Officer - GSCIH

The position is responsible for penetrating industry-specific accounts and creating new business. They are expected to develop and nurture relationships with clients to ensure their needs and expectations are met.

Qualifications:

• Bachelor's degree in Marketing or any Business-related course.
• Minimum of 5 years of working experience in Business Development or Marketing and Lead Generation for an IT services and solutions company or a managed services company.
• Must have a proven track record in sales in the B2B industry.
• Experience in handling finances and working within specific timelines is an advantage.
• Must have extensive experience in conducting presentations and negotiating deals.
• Excellent communication and interpersonal skills.
• Understands marketing and business marketing strategy.
• Knowledge in key areas of marketing (SEO, social media, content marketing, email marketing, PPC, and SEM).
• Experience with Google Analytics & Google Marketing Platform
• Creative and Good presentation skills.
• Full understanding of all social media platforms.
• Must be able to juggle multiple projects at the same time.
• Experience executing paid social media campaigns.
• Persuasive and result-oriented.
• Must be willing to work 5:00 pm to 2:00 am, Monday to Friday
• Amenable to work at least 2x a week in the office

Responsibilities:

Sales & Account Management:

• Oversees and manages lead generation as well as nurturing all current accounts.
• Identifies and qualifies account opportunities. Converts lead to sales.
• Monitors and manages account segmentation, industry identification, and client communication.
• If needed, conduct client presentations.
• Collaborates with the immediate head in the development of new businesses.

Business Development:

• Develops new products/ segments/ services and conceptualizes and researches offerings and implications for both the client and the company.
• Conduct a market scan on the demand of the service, the supply of resources, and the attendant requirements from both a governance or transactional perspective.
• Defines the price points and profitability build up, and determines the best method to go to market and promote the service.

Client Coordination:

• Conducts client problem/needs analysis.
• Creates appropriate proposals based on the requirements of the client.
• Communicates and responds to the concerns and inquiries of the clients through any mode of communication.
• Maintains and updates client records and updates, news, and changes.
• Communicates, monitors, and ensures proper billing and accreditation procedures.

Reports Generation:

• Generates the following reports:
  • Pipeline and funnel updates
  • Annual and monthly reports
  • Profit and Loss Generation and Submission

Organizational Alignment:

• Collaborates with the technical team for the needed scope of work, assumption dependencies, constraints, or any other technical specifications needed to translate specific requirements into a quantitative value.
• Enlists the support of technical specialists, implementation resources, service resources, and other management resources, as needed.

Administrative Duties:

• Collaborates with the Sales Support Specialist and HR Team in the completion of accreditation requirements.
• Assists in Accounts Receivable in the completion of needed paperwork.