Business Support Specialist US - IGTIGS

Qualifications:

• Bachelor's Degree in Business Administration or any relevant course
• Minimum of 4 years of relevant work experience as an Administrative Assistant or Virtual Assistant
• Proficient in Office 365 (Outlook, Excel, Word, PowerPoint)
• Must have basic bookkeeping experience
• Knowledgeable in at least 3 required software: MailChimp, Practice Ignition, JotForm, ShareFile; JetPack; Time Doctor
• Excellent written and verbal communication skills
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to multi-task
• Ability to work independently with minimal supervision
• Amenable to working a night shift and hybrid work arrangement

Responsibilities:

• Create and manage engaging social media content that aligns with brand messaging;
• Schedule and publish posts, track analytics, and provide insights to optimize engagement;
• Send monthly updates to clients and referral sources via MailChimp;
• Assist in creating client proposals and templates using Practice Ignition;
• Build templates, send bulk proposals, and update engagement letters using Practice Ignition;
• Utilize JotForm templates/questionnaires for client communication;
• Assist with developing intake processes for tax returns and project management in ShareFile;
• Implement best practices for time tracking, template creation, and client profile updates in JetPack;
• Maintain and update calendars, including reminders for client-specific dates (e.g., birthdays, anniversaries) in Outlook calendar;
• Generate and distribute weekly time entry reports from Time Doctor; 
• Manage basic bookkeeping for Boyd CPAs' internal books; and 
• Perform other administrative tasks.