Expert, Product Management

Job Summary (#11120)

The role of Expert, Product Manager (Transportation Solutions) translates business requirements into formal product roadmaps and works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert, Product Manager (Transportation Solutions ) supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and company objectives to automate operations.

Main Responsibilities

Business Partnering

· Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned

· Work with the Business to capture and develop pipeline of product opportunities and innovative ideas

· Translate business needs into features through a formal product roadmap

· Works in close collaboration with the product owners in the Business and I&T delivery team to operationalize the development and evolution roadmaps of the product

· Manages intake for both projects and enhancements

· Shape business cases (including the need for change / objective, strategic alignment, benefits, etc.) and promote Business sponsorship

· Support the annual budget planning exercise led by Finance

· Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities

· Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements

Evolving Product Management Discipline

· Drive the 3-5 year product vision and strategy for transportation products (e.g. shipment visibility) and paint a clear path on how we will get there

· Work closely with our business, operations, and technology teams to develop a roadmap to address the needs of our users

· Prioritize product development activities to ensure alignment to both the business and technology strategies

· Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)

· Develop and prioritize new strategies, product initiatives, and programs to build a sustainable product

· Work with a cross-functional team to develop a comprehensive and bold digital growth vision, strategy, roadmap, and set key business objectives (OKRs) for the product

· Leverage the knowledge of product, customers, and growth drivers, as well as customer insights and analytics to prioritize the direction and desired outcomes for products digital journey

· Become a domain expert: Gain a deep understanding of relevant technology & industry trends and competitive dynamics, and form a perspective

· Engage with vendors to understand and influence their product evolution based on CNs strategic needs

· Ensure agile delivery teams deliver product features based on requirements and release scope

Working Conditions

This role may require occasional business travel (10-20% of the time) in accordance with company policy for meetings.

Requirements

Experience

· ~ 10-15 years overall work experience

· ~ 5 years experience in product management or related role

· Demonstrated experience in engaging senior leaders and other stakeholders to support business decisions

· Experience in shaping, building, scaling and sustaining products

· Experience in diverse roles and increasing responsibilities across Business and IT, although a business-only career is acceptable if business roles included sufficient technology focus

· Experience in transportation & logistics companies*

*Any experience for these above would be considered an asset

Education/Certification/Designation

· Bachelors degree in computer science, information technology, engineering or business administration or equivalent degree and experience

· Masters degree in Engineering or Administration would be an asset*

Competencies

· Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike

· Excellent leadership, influence, communication, presentation and facilitation skills

· Effective planning and organizational skills

· Excellent analytical and technical skills

· Ability to develop a product vision and execute to make that vision a reality, with a passion for building great products

Technical Skills/Knowledge

· In-depth knowledge of the Product Management discipline

· Familiarity with the principles of Design Thinking and Lean / Agile / Scaled Agile software delivery

· Process improvement mindset

· Experienced in requirements analysis