SD Functional Support

Key Responsibility Areas (KRAs)

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements (whenever needed).
• Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.
• Perform unit testing on all processes, and provide assistance and issue resolution for system integration and user acceptance testing.
• Identify gaps, and issues and work around solutions.
• Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
• Handle changes or emergency transports as needed for high-priority issues.
• Document functional designs, test cases, and results.
• Proactively identify and propose business process and/or system enhancements.
• Act as a liaison between the business functions and the technical team.
• Work self-directed and independently; may act as subject matter mentor to team members.
• Provide ad-hoc training and user support as required.

Personal competencies:

• Problem solver and team player.
• Responsible and proactive.
• Ability to work independently.
• Excellent analytical thinking as well as superb communication and presentation skills.
• Excellent English verbal and written communication.
• Being good at writing and speaking in Mandarin is an advantage.