Senior Application Consultants

Skills

• Ability to work under pressure.
• Good Project Management skills
• Ability to Demo multiple product lines.
• Good leadership and team building skills.
• Great written and verbal communication skills
• Good Troubleshooting skills
• Superior organizational and time management skills

Specific Requirements

• Collaborate with executives and stakeholders to understand the project requirements and objectives for the business moving forward.
• Develop, implement, winning presentation/demo meeting the clients specific requirements.
• Develop technical proposal detailing scope, schedule, and manhour effort to provide project deliverables.
• Define project success factors and identify project risks.
• Prepare project KO documentation and agree project implementation resourcing and roles & responsibilities.
• Prepare and conduct User Requirements Study
• Prepare and Conduct User acceptance Testing.
• Prepare project documentation and manuals.
• Prepare training plan, implement end user and administrator training.
• Provide post-sales support and troubleshooting.
• Communicate with partners and update partners and management of any customer support issues.
• Provide project close out reports.
• Provide Customer satisfaction feedback surveys.
• Feedback any lessons learned or opportunities for improvement.
• Provide customer solution health checks plus customer feedback/adoption/engagement.
• Provide feedback to management on company IT resources.
• Be ready to assist other departments by undertaking as hoc tasks assigned by the manager
• Provide mentorship and guidance to junior application consultants.
• Facilitate training sessions to ensure junior consultants acquire necessary skills and certifications.
• Collaborate with junior consultants to develop their technical expertise and consulting capabilities.

Key Performance Indicators

• Customer Retention: % customers retained.
• Customer Satisfaction score
• Project schedule/cost compliance.
• Number of support requests following training
• Support response times.