Live Chat Sales Representative

Job brief

In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. Youll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

Requirements

The primary qualifications for a live chat job are a high school diploma and basic computer skills. Some companies have additional education or experience requirements. Fulfilling the duties and responsibilities of a live chat job requires organizational skills, the ability to work as part of a team, data entry skills, and the ability to de-escalate situations with customers in a way that makes them easier to solve. Most employers prefer applicants who have several months of experience in a customer service environment. The ability to work on a flexible schedule is essential to this role. You may be asked to navigate between multiple conversations at the same time, so the ability to multitask effectively can help you land a position in this field.

Responsibilities

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Relocation assistance for those interested in joining us in Ahmedabad, Gujarat
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives