Technical Support

Job Descriptions :

• Resolve technical issues in a timely manner using available resources within the company
• Create and maintain tips and tricks solutions for online database and web site
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Prioritize and manage several open issues at one time
• Maintain jovial relationships with clients

Requirements :

• Bachelor degree in Information Technology, Computer Science or relevant field
• At least a year of experience in a technical support or similar role
• Have experience in the same field (SAP) is a plus
• Able to manage task work under pressure in a fast paced, dynamic environment
• Knowledge of API and Web Services also good understanding of Java
• Sound critical thinking and a problem solving skills
• Good time management and communication skills
• Able to write and speak english fluently