Location: 10th Floor, Landco Corporate Center, Bajada, Davao City

 Working Hours / Available shifts:

            8:00 pm to 5:00 am (Night Shift) Monday to Saturday                                                                                                                  9:00 pm to 6:00 am (Night Shift) Monday to Saturday

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
  
  

• Maintain strong client relationships grounded in responsiveness and clarity.
  
  

• Monitor account performance against contractual objectives and service metrics.
  
  

• Identify upsell and cross-sell opportunities based on client needs.
  
  

• Coordinate with operations, finance, and technical teams to ensure delivery accuracy.
  
  

• Prepare performance reports, forecasts, and renewal documentation.
  
  

• Resolve escalations through structured problem analysis.
  
  

• Track revenue pipelines and ensure CRM data integrity.
  
  

• Support contract negotiations within approved pricing frameworks.
  
  

Qualifications

• Bachelors degree in Business, Marketing, Management, or related field.
  
  

• At least 2–4 years of experience in account management, client services, or B2B relationship management.
  
  

• Demonstrated ability to manage revenue targets or client portfolios.
  
  

• Strong English communication skills, written and verbal.
  
  

• Proficiency in CRM systems and spreadsheet-based reporting.
  
  

• Ability to work a consistent night shift schedule aligned with international clients.
  
  

Preferred Attributes

• Experience handling international or multi-time-zone accounts.
  
  

• Exposure to outsourcing, BPO, or technology-enabled services.
  
  

• Strong commercial awareness and negotiation discipline.
  
  

• Stable employment record with clear performance accountability.
  
  

• Comfort working with AI-assisted reporting and analytics tools.