Dispatch Scheduler Rep

Dispatch Scheduler Rep needs 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.

Dispatch Scheduler Rep requires:

Must possess good decision-making skills, be very organized and detail oriented.

Must have excellent oral and written communication.

Ability to use discretion.

Problem Solving and ability to escalate matters when needed.

Data analysis and interpretation skills.

Speed and accuracy with attention to detail.

Dispatching and scheduling.

Dispatch Scheduler Rep duties:

Schedule service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.

Support warehouse and/or other office functions.

Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

Create work orders, providing status to customer and following up with technicians.

Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

Complete contract paperwork and QC paperwork.

Schedule sub-contractor work.

Work with technicians to ensure all paperwork is completed properly within the designated time.

Maintain appointment schedules.