Call Center Dispatcher

Call Center Dispatcher needs 6 months experience

Call Center Dispatcher requires:

• 6 months minimum experience in call center/dispatcher experience
• Must be able to pass 27-30 wpm typing test.
• Must be able to pass a customer service assessment
• Must be able to successfully pass a criminal background check and drug test.

Call Center Dispatcher duties:

• Accurately respond to incoming calls received by the call center.
• Accurately document all interactions with consumers.
• Properly forward calls to Call Center Leadership or other CT agencies per procedures.
• Provide clear, complete, accurate and objective information based on full understanding of program requirements.