Housekeeping Director

JOB SUMMARY

The Director of Housekeeping oversees the overall operations of the housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and safety. This leadership role is responsible for managing associates, development and training, setting departmental goals, developing SOPs, and ensuring compliance with health and hygiene regulations, all while supporting the property's brand standards and service excellence.

KEY RESPONSIBILITIES

1. Leadership & Team Management

• Team Oversight: Lead, train, and supervise housekeeping managers, supervisors, room attendants, and support staff. 
• Scheduling: Develop and manage work schedules to ensure optimal staffing.
• Performance Management: Conduct evaluations, give feedback, and coach team members to achieve performance goals.
• Recruitment: Collaborate with HR on quality hiring, onboarding, and retention strategies.
• Associate Engagement: Provide ongoing development and coaching to team to facilitate growth opportunities. Regularly hold meetings with the team listening and responding to feedback. Set goals and collaborate with departments and peers to achieve them. Develop recognition programs for team members.

2. Operational Excellence

• Daily Operations: Provide leadership oversight, management of cleaning and maintenance of guest rooms, public areas, back-of-house, and laundry.
• SOP Development: Create, implement, and continuously improve Standard Operating Procedures.
• Inventory Management: Monitor and control usage of cleaning supplies, linens, uniforms, and equipment.
• Vendor Coordination: Manage relationships with laundry services and housekeeping vendors.

3. Quality Control & Guest Satisfaction

• Inspections: Perform regular inspections to ensure cleanliness and maintenance standards are met. Work closely with Facilities Department ensuring preventative maintenance programs are sustained ensuing standards are adhered to.
• Guest Experience: Respond to guest feedback and complaints to ensure service recovery in a timely and courteous manner.
• Brand Standards: Maintain consistent adherence to brand and quality standards.

4. Financial Oversight

• Budgeting: Develop and manage departmental budgets.
• Cost Control: Monitor expenses and implement cost-saving initiatives without compromising quality.
• Forecasting: Assist with occupancy and staffing forecasts to align resources with business needs.

5. Compliance & Safety

• Health & Safety: Ensure compliance with hygiene standards and occupational safety regulations.
• Training: Implement ongoing safety and chemical handling training for housekeeping staff.
• Audit Preparedness: Maintain records and readiness for internal and external audits.

QUALIFICATIONS

• High School Diploma
• Bachelor's degree or equivalent in Hospitality Management or related field preferred, but not essential.
• 5+ years of progressive leadership experience in housekeeping operations (preferably in a 4- or 5-star hotel environment).
• Strong knowledge of housekeeping procedures, inventory systems, and laundry operations.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in property management systems (PMS) and housekeeping software.
• Ability to work flexible hours, including weekends and holidays.
• Ability to meet deadlines and achieve quality results.