[Mandarin] Dispatcher

Position Title: Dispatcher
Location: Chino CA

Position Overview:

The Dispatcher position is responsible for coordinating and monitoring daily transportation and delivery activities to ensure timely, efficient, and accurate service. This role involves communicating with drivers, warehouse teams, and customers, maintaining accurate records, and responding promptly to schedule changes or urgent requests. Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Compensation:

• Hourly rate: $20 - $22, full-time

• Benefits: 401k, health, dental, and vision insurance, paid annual leave, paid sick leave, statutory holidays.

Key Responsibilities:

• Schedule and assign drivers for daily deliveries and pickup

• Monitor shipment statuses and update relevant parties promptly

• Maintain accurate dispatch records, driver schedules, and route documentation
• Coordinate with warehouse staff to ensure timely loading and unloading of goods

• Address urgent delivery requests and schedule changes efficiently

• Ensure driver compliance with company policies and safety regulations

• Assist in resolving delivery delays or routing issues

• Maintain effective communication with drivers, warehouse teams, and customers to support smooth operations

Qualifications:

• Preferred: Basic dispatch or transportation coordination experience; fresh graduates are welcome
• Proficient in computer applications (Microsoft Office, dispatch or logistics software)

• Strong logical thinking, clear communication, and organizational skills

• Highly responsible and able to adapt to changing priorities and schedules

Professional Skills & Experience:

• Understanding of transportation scheduling, route planning, and delivery coordination

• Ability to multitask and work effectively under pressure

• Basic knowledge of transportation safety and regulatory compliance

• Problem-solving skills with ability to make quick operational decisions

Project Management & Communication Skills:

• Effective verbal and written communication for coordination across teams

• Strong time management to ensure schedules and deadlines are met

• Team-oriented with the ability to collaborate and support colleagues

Language Skills:

• Basic English reading and writing for handling dispatch documentation and communication

• Mandarin proficiency preferred

Additional Requirements:

• Ability to work in an office or warehouse-adjacent environment

• Willingness to work evening/night shifts and occasional overtime

• Legally authorized to work in the United States

• Willingness to complete required training on dispatch systems and operational procedures