Field Application Engineer/Sales

Field Application Engineer

Role Overview:

As a Field Application Engineer (FAE), you will serve as the primary technical point of contact for our customers. You will provide both pre-sales and post-sales technical support, ensuring seamless product integration, troubleshooting, and issue resolution. You will play an essential role in maintaining customer relationships, supporting technical needs, and collaborating with internal teams to drive continuous improvement in our products.

Key Responsibilities:

• Customer Technical Support: Act as the main technical contact for customers, offering expert support throughout the product lifecycle, from pre-sales inquiries to post-sales assistance.
• Product Integration & Troubleshooting: Assist customers with product integration and resolve any technical issues to ensure smooth deployment and use.
• Product Demonstrations & Training: Conduct product demonstrations, technical presentations, and training sessions for customers, showcasing product features and benefits.
• Cross-Functional Collaboration: Work closely with internal teams such as sales, engineering, and product management to share customer feedback and enhance product offerings.
• Customer Relationship Management: Develop and nurture strong relationships with customers to better understand their technical needs and challenges, ensuring long-term success.
• Technical Documentation: Prepare and maintain technical documentation, FAQs, and knowledge base articles to assist customers in troubleshooting and using the product effectively.
• Industry Trends & Product Knowledge: Stay up-to-date with industry advancements and product updates to offer the most innovative and effective solutions to customers.

Requirements:

• Experience: 2-3 years of experience in a Field Application Engineer, Technical Support, or related role, with a solid understanding of the technical aspects of hardware, software, or embedded systems (depending on the industry).
• Language Proficiency: Fluent in Mandarin and English (both written and spoken), enabling effective communication with global clients and teams.
• Technical Troubleshooting Skills: Strong ability to diagnose technical issues, provide troubleshooting assistance, and deliver effective solutions.
• Communication & Interpersonal Skills: Excellent interpersonal skills with the ability to engage and communicate clearly with both customers and internal teams.
• Flexibility: Willingness to work flexible hours to provide support to global customers, ensuring continuous service.
• Self-Motivation & Independence: A self-driven, customer-focused individual who is comfortable working independently, particularly in a remote environment.

Job Type: Full-time

Pay: $109,470.00 - $119,296.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Remote