Sr. Major Incident Coordinator

We are seeking an experienced Sr. Major Incident Coordinator to manage and drive resolution of critical IT incidents across their full lifecycle. This role requires strong leadership, communication, and problem-solving skills to ensure timely service restoration and minimal business impact.

Key Responsibilities:
Lead end-to-end management of major incidents
Coordinate with Tier II/III teams and stakeholders for rapid resolution
Analyze, document, and communicate incident impact and updates
Maintain accurate incident timelines and post-incident reviews
Drive continuous improvement in incident management processes

Required Skills:
Strong problem-solving and decision-making abilities
Excellent communication and stakeholder management skills
Experience handling high-pressure incident scenarios
Ability to prioritize in fast-paced environments

Nice to Have:
ITIL4 Certification
Experience with ServiceNow, PagerDuty
7+ years in Major Incident Management