Customer Service Rep

Position Title  

Customer Service 

Overview  

Answering customers inquiries and billing issues.  

Pay

$12.00 hour

Responsibilities

• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals

Skills & Abilities

• Good knowledge of business English, spelling and punctuation 
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet performance goals.
• Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low call volume.
• Ability to project and convey a positive, concerned and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Manage time effectively
• Concentrate and focus for extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements

Position Qualifications

Education

High School Diploma or GED

Experience

At least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required