Roles & Responsibilities

• You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
• You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
• You will be responsible for providing guidance to our in-house Management Trainee
• Should keep a close track of the NSAT Scores and the productivity of the team members
• You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
• Should Recognize high performance and reward accomplishment
• Delegate tasks ,set deadlines and oversee day to day operations
• Providing timely feedback to team members and resolve issues
• Create an open communication culture and an inspiring team environment
• Provide guidance ,training and mentoring to team members to improve the productivity
• Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them
• Lead by Example in professionalism ,Communication and technical Expertise

Qualifications and Experience

• Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process.
• Should have good knowledge in MS office