Community Manager

Location

Latin America

Schedule

40 Hours / Week

Variable in EST

What's the purpose of the role?

The purpose of this role is to support and manage daily community engagement across social media platforms while ensuring brand voice consistency, strong organization, and smooth internal communication. The role also helps maintain efficient workflows, accurate tracking, and timely responses to the online community.

What will I be doing?

• Managing daily community engagement across Instagram, TikTok, Facebook, and other social media platforms.
• Responding to comments, DMs, story mentions, tagged content, and influencer inquiries.
• Monitoring online conversations and maintaining brand tone of voice.
• Escalating sensitive comments, customer service issues, and influencer requests when needed.
• Keeping trackers, FAQs, and project management boards updated and organized.
• Supporting reporting preparation and monthly recaps with insights and screenshots.
• Tracking community trends, recurring questions, and engagement patterns.
• Collaborating with internal teams to ensure smooth workflows and communication.

What are my deliverables?

• Daily community engagement completed accurately and on time.
• Timely responses to comments, DMs, and customer inquiries.
• Updated trackers, FAQs, and project management boards.
• Accurate documentation of influencer and customer service inbounds.
• Community insights and reporting support for monthly recaps.
• Identification and escalation of trends, recurring questions, or sensitive issues.

What experience do I need to succeed?

• At least 1 year of experience in community management.
• Experience managing high-volume organic social communities.
• Previous experience in agency environments is preferred.
• Familiarity with social media management and listening tools such as Sprinklr, Sprout Social, Dash Social, Meltwater, or similar platforms.
• Experience working with project management tools like Monday.com or similar systems.
• Customer service experience is a plus

What skills do I need to succeed?

• Strong English-speaking proficiency.
• Strong written and verbal communication skills.
• Excellent attention to detail and grammar.
• Strong organizational and multitasking abilities.
• Ability to manage deadlines in a fast-paced environment.
• Proactive and resourceful mindset.
• Strong problem-solving and follow-through skills.
• Understanding of social media trends and beauty industry culture.
• Ability to maintain brand voice consistently across platforms