Chief Operating Officer (COO)

Location

Latin America

Schedule

15-20 Hours / Week

Variable in EST

What’s the purpose of the role?

The Head of Operations (COO) will lead and streamline the company's internal operations across Finance, HR, Systems, and Operational Processes. This role is responsible for building structure, improving efficiency, optimizing workflows, and ensuring the business operates smoothly, profitably, and with minimal friction as the company scales.

What will I be doing?

• Overseeing day-to-day business operations across Finance, HR, Systems, and internal processes.
• Managing invoicing, collections, payroll, contractor payments, bookkeeping, and financial reporting.
• Monitoring revenue, expenses, profitability trends, and operational budgets.
• Managing relationships with bookkeepers, accountants, HR vendors, and outsourced partners.
• Leading onboarding and offboarding processes for employees and contractors.
• Ensuring HR compliance, payroll accuracy, benefits administration, and employee operations support.
• Owning and optimizing internal systems including Monday.com, Slack, payroll tools, and operational workflows.
• Improving processes, eliminating inefficiencies, and driving operational efficiency across teams.
• Building reporting systems, documentation, and accountability frameworks to support leadership decision-making.
• Troubleshooting operational and systems-related issues while supporting internal teams.
• Working closely with leadership to scale the business and improve company-wide execution

What are my deliverables?

• Smooth and efficient day-to-day business operations with minimal leadership bottlenecks.
• Accurate financial reporting, payroll processing, invoicing, and contractor payments.
• Organized and optimized operational systems and workflows.
• Clear HR processes, onboarding/offboarding systems, and compliance management.
• Improved operational efficiency, accountability, and team productivity.
• Streamlined communication, reporting structures, and internal documentation.
• Successful management of tools, systems access, and operational support.
• Reliable tracking of financial performance, operational metrics, and business processes.
• Reduction of inefficiencies, operational chaos, and unnecessary meetings.
• Scalable systems and operational infrastructure to support company growth.

What experience do I need to succeed?

• 4+ years of experience in Operations, Finance, HR, Business Management, or similar operational leadership roles.
• Experience working in agencies, startups, or high-growth environments.
• Experience working with beauty brands, beauty-focused agencies, or within the Beauty Industry is required.
• Strong experience managing operational processes, financial operations, payroll, invoicing, and HR functions.
• Experience overseeing remote teams, contractors, and distributed work environments.
• Experience managing operational systems and workflow tools such as Monday.com, Asana, Notion, Slack, and payroll platforms.
• Experience working with U.S.-based companies and understanding operational compliance requirements.
• Proven experience improving operational efficiency, building systems, and scaling processes.
• Experience collaborating directly with leadership teams and supporting strategic business operations.

What skills do I need to succeed?

• Strong operational leadership and process optimization skills.
• Excellent organizational and project management abilities.
• Strong understanding of financial operations, payroll, invoicing, and HR compliance.
• Ability to improve workflows, reduce inefficiencies, and build scalable systems.
• Excellent written and verbal communication skills.
• Strong problem-solving mindset with high ownership and accountability.
• Ability to manage multiple priorities in fast-paced environments.
• Strong systems and tools management skills.
• Attention to detail and ability to maintain operational accuracy.
• Collaborative mindset with the ability to support cross-functional teams and leadership.
• Strong English-speaking proficiency