Technical Support (Level 1 & 2)

GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment for Technical Support (Level 1 & 2) roles.

Responsibilities:

• Provide support for English presale inquiries through chat, phone, and email.
• Collaborate with customers to identify service-related needs and offer the most suitable solutions, ensuring world-class customer service.
• Diagnose and resolve basic troubleshooting issues.
• Offer solutions and resources for resolving customer concerns.
• Engage with customers via phone, providing status updates and ensuring service restoration.
• Escalate relevant technical issues to higher-level technical support when necessary.
• Upsell additional services and make recommendations based on customer requirements.

Requirements:

• Minimum of 1 year of technical support experience and 6 months of upselling/sales experience.
• Strong knowledge or background in Networking.
• Excellent written and communication skills.
• Demonstrates a high level of understanding in relevant technologies, including home and small to medium-sized business networking technologies such as switches, routers, WiFi, and IoT devices, among others.
• Understanding of routers, switches, firewalls, load balancers, VPN, VLAN, DNS, DSL, DHCP, and QoS.
• Knowledge of various Networking and Internet Protocols.
• Proficiency in network troubleshooting using different commands like IP Config and MSconfig.
• Familiarity with different types of Network Topologies and Setups

Other Details:

• Work Schedule: Shifting
• Work Setup: Onsite

What's in it for you?

Our team members have the privilege of enjoying several fantastic benefits, here are some highlights:

• A competitive salary package
• Engaging employee activities
• Job stability with a consistent stream of pioneering accounts
• Weekly learning sessions
• Rapid career advancement opportunities
• Convenient location
• Comprehensive health maintenance organization (HMO) coverage
• Leave credits with the option for leave conversions
• Night differential pay
• Uncapped annual performance appraisals
• Two days off per week

Above all, you will become an integral part of a thriving company with a dynamic and highly engaging team.

To learn about the work culture and the employer benefits, please get in touch with me debasishdash@getsetsoftware.com