Software Support Engineer

Hi there

Getir is the pioneer of ultra-fast delivery. By bringing together great technology with a unique operational model, we were the first to introduce the concept of groceries being delivered to your door in minutes.

Great technology is developed by great people, and thats why were looking for talented technologists to join our team.

 What you'll bring 

• At least 1-2 years of experience
  
• Troubleshooting and problem solving skills
  
• Excellent written and verbal communication skills
  
• Advanced level of MS Office programs
  
• Prior experience in software support roles is a plus
  
• You do not like monotony, the shift system should be yours
  
• Equivalent technical training & experience in client relations
  
• Basic working knowledge of business operations
  
• Provide software support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine Level 1 issue resolution
  
• Document and share the results to internal and external users
  Basic use of Knowledge Management database
  
• Maintains a high level of energy, enthusiasm, engagement and commitment to action
  
• Perform other related duties as assigned
  
• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders
  
• Take full responsibility for ensuring internal and external customer satisfaction
  
• Support engineers monitor every channel and releated systems regularly (i.e. within the 5 minutes they receive a notification)
  Acts with integrity and demonstrates ethical behavior in all matters.

Preferred Qualifications

• Demonstrate a high degree of self-awareness and commitment to personal development and learning
• Stay current with emerging technology and trends in order to provide software support for product rollouts and/or existing offerings
• Remain proficient on daily operations
• Demonstrate initiative, drive and determination to achieve results, success and growth
• Knowledge about the XML structure
• Knowledge of Agile/Scrum methodologies,
• Time management