Customer Operation Manager (Study Abroad Vertical)

Job Title: Customer Operation Manager (Study Abroad Vertical)

Location: Model Town Link Road, Lahore

Employment Type: Full-time (Monday-Saturday, 10:00 AM - 06:00 PM)

About the Company:

We are a leading Education Visa Consultancy specializing in admissions to U.S.-based universities. Our team is dedicated to guiding students through the visa and application process, ensuring a smooth transition to their academic journey abroad.

Salary:

PKR 100,000 - 200,000, based on experience (hiring for both Senior & Junior roles).

Important: Please review the job description carefully before applying

Job Description:

• Organize and conduct outreach activities such as seminars and webinars for lead generation.
• Manage all customer-related activities, address employee grievances, and take accountability for branch operations.
• Lead, motivate, and enhance the performance of the branch management team to achieve goals and targets.
• Oversee and resolve all customer-related operational issues effectively.
• Develop and implement branch sales strategies to maximize revenue growth.
• Ensure seamless coordination between sales, marketing, accounts, and administrative departments.
• Continuously assess, develop, and implement improvements in team performance, service levels, and processes in collaboration with management.

Desired Skills & Qualifications:

• Education: Any graduate degree.
• Experience: 2-4 years in branch operations, branch management, or team handling.
• Prior experience in the Overseas Education/Study Abroad industry is required.
• Strong background in sales within the study abroad sector is preferred.
• Excellent problem-solving abilities and leadership skills.
• Presentable personality with strong communication skills.
• Willingness to travel as required.

Why Join Us?

• Be part of a rapidly growing overseas education consultancy.
• Opportunity for career growth in a dynamic and innovative work environment.
• Competitive salary and comprehensive health insurance benefits.
• Female-friendly work culture with exciting growth prospects.
• Structured corporate leave policy.
• Engaging workplace with festival celebrations, corporate picnics, and team-building events.