Front Desk Officer

Job Title: Receptionist & Protocol Officer

Job Type: Full-Time, Onsite
Shift: Morning (10:00 AM 07:00 PM)
Job Location: Near Model Town Link Road, Lahore
Salary Range: PKR 60,000 80,000 + Bonuses

Job Summary

We are seeking a professional, well-mannered, and presentable Receptionist & Protocol Officer to manage the front desk of our visa consultancy office. This role serves as the first point of contact for clients and visitors, ensuring a welcoming environment and smooth administrative operations while supporting the consultancy team.

Key Responsibilities

• Greet and assist walk-in clients courteously and professionally

• Provide visitor protocol and ensure smooth client service experience

• Manage incoming calls, schedule appointments, and maintain the office calendar

• Provide accurate information regarding visa services and application procedures

• Maintain a tidy, organized, and professional reception area

• Assist with photocopying, scanning, and other basic administrative tasks

• Coordinate with consultants to ensure seamless service delivery

• Follow up with clients via phone and email as needed

• Maintain strict confidentiality of client documents and sensitive information

Requirements

• Bachelors degree

• Pleasant personality with professional appearance and a welcoming demeanor

• Prior experience as a receptionist or front desk officer (visa, education, or travel consultancy preferred)

• Excellent communication and interpersonal skills

• Proficiency in MS Office (Word, Excel, Outlook)

• Strong organizational and multitasking abilities