Customer Service Representative

At GEM, we believe positive customer interactions are the foundation of strong relationships and successful brand experiences. Through customer engagement, promotional campaigns, and face-to-face interactions, we help create meaningful connections between brands and the people they serve.

We are looking for a friendly, motivated, and professional Customer Service Representative to support customer interactions, answer questions, and help deliver a positive experience.

This is an excellent opportunity for individuals who enjoy working with people, developing communication skills, and building a foundation for long-term professional growth.

Responsibilities

• Welcome customers and create a friendly, professional first impression.
• Listen to customer questions and provide clear, accurate information.
• Assist customers with general inquiries and direct them to the appropriate resources when needed.
• Communicate product, service, and campaign information in an approachable manner.
• Build positive relationships through active listening and respectful communication.
• Support customer-facing activities, promotional events, and engagement initiatives as assigned.
• Work collaboratively with team members to maintain high standards of customer service.
• Share customer feedback and recurring questions with the appropriate team members.
• Participate in training and coaching to improve service quality and communication skills.

Qualifications

• Strong verbal communication and interpersonal skills.
• A positive attitude and a genuine interest in helping people.
• Professionalism, reliability, and punctuality.
• Ability to work effectively in a team-oriented environment.
• Willingness to learn, receive feedback, and adapt to changing priorities.
• Strong problem-solving skills and attention to detail.

Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is an advantage but is not required if the position provides entry-level training.

We encourage applications from candidates with transferable skills who are eager to learn and grow.

What We Offer

• Opportunities to develop customer service and communication skills.
• Hands-on experience in customer engagement and brand representation.
• A collaborative environment with opportunities for learning and feedback.
• Training relevant to the position, where provided.
• Opportunities to take on additional responsibilities based on performance and business needs.