Quality Analyst - Traditional Chinese

Job Summary 

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Key Responsibilities 

• Review the implementation & efficiency of quality and inspection systems;

• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;

• Investigate customer's claims and non-conformance issues;

• Analyze data to identify areas for improvement in the quality systems;

• Develop, recommend, and monitor corrective and preventative actions;

• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience;

• Fluent in English (minimum B2, C1 preferred);

• Good English skills in reading and gathering information from foreign customers' requirements;

• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;

• Having a proficiency in Traditional Chinese, reading, & writing (minimum Pre Advanced HSK proficiency);

• Have at least 1-year experience in customer support and service analysis;

• Having content-moderation-related skills is preferable;

• Proficient skills with MS Office and Google Drive;

• Willingness to handle multi-projects;

• Experience in the BPO is an advantage;

• Excellent communication, analytical, and problem-solving skills.

• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

Why Join Gear Inc.?

1. Salary and Benefits

• Attractive salary;

• Attractive bonus, benefits and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check;

• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Free drinks (coffee, tea, etc.)

• Laptop/computer and other equipment is provided.

• Training and career development opportunities;

• Free in-house gym and game room for everyone. We love board games, video games, PS5;