Job Openings Moderation QA

About the job Moderation QA

Gear Inc. is seeking a QA (Quality Analyst) Officer for our Moderation teams on a full-time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.

Responsibility

  • Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
  • Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.

  • Maintain accurate records of reported content for tracking and compliance purposes.

  • Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.

Key skills and experience

  • Good English communication skills since this is a client-facing role.

  • French proficiency will be a plus, but not a requirement.

  • Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.

  • Having content-moderation-related skills is a must;

  • Prior experience in processing law enforcement requests for the platforms is a big plus but not required.

  • Be detail-oriented with strong analytical skills;

  • Proficient skills with MS Office and Google Drive;

  • Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
  • Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

  • Attractive salary and benefits and annual performance review;

  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

  • Annual health check;

  • Fantastic internal events;

  • Paid leave (12 days/year).

2. Working Environment

  • We work 40 hours per week;

  • International, fun and professional working environment;

  • Modern hardware provided by the company (laptop, monitor, etc.);

  • Free drinks (coffee, tea, etc.);

  • English working environment;

  • Training and career development opportunities.

Working Hour: 9AM - 6PM, Monday - Friday. (Able to work on holidays is preferable)

Working Location: Hai Ba Trung, Ha Noi.

How to apply:

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.



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