Job Openings Moderation Trainer

About the job Moderation Trainer

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are: 

Responsibility

  • Conceptualize training sessions based on data and research;

  • Create training strategies and initiatives;

  • Test and review created training methods;

  • Maintain a database of all training sessions; 

  • Instruct employee training and onboarding; 

  • Review employee performance and learning; 

  • Conduct training classes on policy/product; 

  • Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

  • Bachelors degree in any related field;

  • Vietnamese local; proficient in English 4 skills (at least C1 level); 

  • At least 1-2 years experience in training; solid training and coaching skills experience;

  • Experience working in the BPO industry is a plus;

  • Training Needs Analysis knowledge and/ or experience is a plus;

  • Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;

  • Ability to communicate clearly and concisely, both oral and in writing; 

  • Knowledge of people learning patterns to design programs with excellent efficiency;

  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

  • Attractive salary, night shift allowance and annual salary review;

  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

  • Annual health check;

  • Summer vacation (Paid days off and bonus);

  • Paid leave (12 days/year).

2. Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

An open and honest culture where people are valued, treated fairly and trusted and empowered;

  • Modern hardware (Laptop and other equipments provided);

  • No dress code; Free drinks (coffee, tea, etc.);

  • Nap room for a quick rest;

  • Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

  • 5 shifts per week amounting to 40 hours, arranged by the company;

  • The detailed working hours are as following:

    • Trainer will follow class schedule basis availability;

    • Willing to work on flexible shift timings, including night shifts and public holiday.

Working Location: Thanh Khe, Da Nang, Viet Nam



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