Senior Operations Manager

Introduction

Gear Inc. is seeking 01 Senior Operations Manager in Bangkok, Thailand. deal candidates are excellent communicators, very responsive, and able to find efficiencies and coordinate large teams through a fast-moving environment.

Key skills and experience

• Have at least 5 years of experience in the same position;
• Have 3 - 5 years of experience with managing content moderation or other BPO service teams is a plus, but not required;
• Have experience working with content management methods and tools;
• Capable of building productive business relationships with clients;
• Excellent English communication skills, both written and spoken;
• Have experience in managing a large team size;
• Organized, detail oriented, and responsive;
• Ability to work well with cultures of different countries;
• Must be located in, or willing to relocate to Bangkok, Thailand;
• Open to all nationalities.

Main responsibilities

• This position reports directly to the operations director or country manager and manages a team between 500 to 1000 moderation staff;
• Direct and oversee day-to-day operations through effective leadership and efficient management of operations and support resources;
• Motivate and effectively performance manage Operations Managers Provides direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement;
• Daily communication with the client to align expectations, maintain and create effective communications across all aspects;
• Ensure delivery of all client KPIs and targets;
• Provide strategic direction and guidance, create consistency in performance and business process to all LOBs
• Implement strategic changes to recruitment, employee engagement, policies and procedures to sustain performance and drive growth;
• Ensure adequate staffing of highly skilled and qualified workforce. Identify competency gaps for training and improvement;
• Host internal and external weekly and monthly Business reviews on a regular basis and present operational performance;
• Keep up to date with industry developments, best practices and social events that may impact the business.

What we offer:

• Attractive salary and benefits, international, fun and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Health insurance package;
• Paid leave

Working Location: Must be located in, or willing to relocate to Bangkok, Thailand