Moderation Trainer

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:

Responsibility

• Conceptualize training sessions based on data and research;

• Create training strategies and initiatives;

• Test and review created training methods;

• Maintain a database of all training sessions;

• Instruct employee training and onboarding;

• Review employee performance and learning;

• Conduct training classes on policy/product;

• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

• Bachelors degree in any related field;

• Vietnamese local; proficient in English 4 skills (at least C1 level);

• At least 1-2 years experience in training; solid training and coaching skills experience;

• Experience working in the BPO industry is a plus;

• Training Needs Analysis knowledge and/ or experience is a plus;

• Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;

• Ability to communicate clearly and concisely, both oral and in writing;

• Knowledge of people learning patterns to design programs with excellent efficiency;

• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits:

1. Salary and Benefits

• Attractive salary, night shift allowance and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check, annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

• An open and honest culture where people are valued, treated fairly and trusted and empowered;

• Modern hardware (Laptop and other equipments provided);

• No dress code; Free drinks (coffee, tea, etc.);

• Nap room for a quick rest;

• Training and career development opportunities: Continuous and professional training to fully develop your potential.

Working time:

• 5 shifts per week amounting to 40 hours, arranged by the company;

• The detailed working hours are as following:

  • Trainer will follow class schedule basis availability;

  • Able to work on weekends and public holidays.

Working Location: Tam Trinh, Hai Ba Trung, Hanoi