Moderation QA

Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Responsibility

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.

Key skills and experience

• Good English skills in reading, and gathering information from foreign customer's requirements;
• Have at least 1-year experience in customer support, service analysis;
• Have content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-project;
• Have good communication skills is an advantage;
• Able to work on Holidays is preferable;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry.
• Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

• Attractive salary and benefits and annual performance review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, etc.);
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities.

Working Location: Hai Ba Trung, Ha Noi.

How to apply:

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.