Job Openings Junior IT Technician

About the job Junior IT Technician

Working Location: Hai Ba Trung, Ha Noi or Vinh Trung, Da Nang.

Job Summary:

The Junior IT Technician provides first-line technical support to employees, ensuring the smooth operation of IT systems and addressing issues related to hardware, software, and network connectivity. This role requires strong problem-solving skills, effective communication, and a customer-focused approach to support the dynamic needs of a BPO environment.

Responsibilities:

1. End User Support

  • Respond to IT Requests: Act as the first point of contact for IT-related queries via email, phone, chat, or ticketing systems. Log, prioritize, and manage service requests and incidents in the ticketing system.

  • Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Assist with login problems, software errors, and connectivity issues.

  • Escalation: Escalate unresolved issues to higher support levels (Level 2 or 3) or specialized teams as needed.

2. System and Network Support

  • Access Management: Manage user accounts, permissions, and access control for IT systems. Assist in onboarding and offboarding employees, ensuring timely account setup or deactivation.

  • Technical Support: Perform basic maintenance and troubleshooting for network devices, servers, telecommunication systems, and other IT equipment. Coordinate with vendors for equipment repairs or replacements.

3. Documentation and Reporting

  • Knowledge Base Maintenance: Update and maintain IT documentation, FAQs, and self-help resources for common issues.

  • Incident Reporting: Generate reports on incident resolution times, ticket volumes, and recurring issues to support continuous improvement efforts.

4. Asset Management

  • Oversee the entire lifecycle of IT assets, including procurement, allocation, maintenance, and retirement.

  • Conduct thorough monthly audits of all IT assets, ensuring accurate and up-to-date inventory records.

  • Demonstrate a comprehensive understanding of the company's Asset Management SOP and ensure its consistent application across all departments.

5. User Training and Communication

  • User Guidance: Educate employees on IT policies, best practices, and self-service tools;

  • Communication: Communicate planned maintenance, outages, or system updates to minimize disruptions.

6. Compliance and Security

  • Policy Enforcement: Ensure adherence to IT security policies and confidentiality standards.

  • Risk Mitigation: Identify and report potential security vulnerabilities or compliance risks.

Key skills and experience

  • Knowledge of computer hardware, including troubleshooting and maintenance;

  • Proficiency in Windows 10, 11, and Windows Server;

  • Experience with on-premise network topology and troubleshooting;

  • Proven experience in providing technical support via various channels;

  • Good communication and interpersonal skills;

  • Ability to adhere to processes and procedures;

  • Customer-oriented with a strong work ethic;

  • Ability to work independently and as a team player;

  • Strong sense of responsibility and initiative;

  • Ability to work on flexible working schedules.

Benefits

1. Salary and Benefits

  • Attractive salary and benefits;

  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

  • Annual health check;

  • Paid leave (12 days/year).

2. Working Environment

  • International, fun and professional working environment;

  • Modern hardware provided by the company (laptop, monitor, airpod, etc.);

  • Free drinks (coffee, tea, etc.);

  • English working environment;

  • Training and career development opportunities

Working time:

  • 40 working hours per week and is arranged by managers;

  • Able to work rotate shifts;

  • Able to work on weekends and public holidays (including New Year, Lunar New Year, Independence Day, etc.);

  • Night shift allowance and extra pay in public holidays.

How to apply

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.




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