Moderation Quality Analyst

Job Description:

Gear Inc is seeking a QA (Quality Analyst) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

• Review the implementation & efficiency of quality and inspection systems;

• Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;

• Investigate customer's claims and non-conformance issues;

• Analyze data to identify areas for improvement in the quality systems;

• Develop, recommend and monitor corrective and preventative actions;

• Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

• Proficient in English, particularly in reading and understanding the requirements of foreign clients;
• Knowledgeable in the BPO sector, for example customer support, service analysis, and call center operations;

• Prior experience or skills related to Quality Assurance are preferable;

• Be detail oriented with strong analytical skills;

• Proficient skills with MS Office and Google Drive;

• Willingness to handle multi-project;

• Have good communication skills is an advantage;

• Able to work on Holidays is preferable.

• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits:

1. Salary and Benefits

• Attractive salary and benefits and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours, we work 40 hours per week (Monday-Sunday);

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Modern hardware, Free drinks (coffee, tea, etc.);

• Training and career development opportunities;

• Free in-house gym and game room for everyone. We love board games, video games, PS5 .

Working time:

5 days per week amounting to 40 hours (Monday-Sunday), arranged by the company.

The detailed working hour for each shift is as follows:

• Shift 1: 9:00 a.m - 6:00 p.m;
• Shift 2: 2:00 p.m - 10:00 p.m;

Require to work at least 1-2 shift 2/ week

Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)

Working Location: Hai Ba Trung, Ha Noi.