Moderation Trainer (Bengali and English Speaking)

Job Description:

We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:

• Conceptualize training materials based on data and research;

• Create training strategies, initiatives, and materials;

• Test and review created materials;

• Maintain a database of all training materials;

• Instruct employee training and onboarding;

• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues;

Job Requirement:

• Proficient English (at least C1 level);

• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.

• Bachelors degree in any related field;

• At least 1-year experience in training within the BPO industry;

• Training and coaching skill experience is a plus;
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
• Ability to communicate clearly and concisely, both orally and in writing;
• Knowledge of peoples learning patterns to design programs with excellent efficiency.

Benefits:

1. Salary and Benefits

• Attractive salary with performance bonus;

• Full salary during probation;

• Private health insurance;

• Paid vacation days with an annual increase in the number;
• Sick leave;
• No dress code is required. We appreciate your true talent!
• Continuous and professional training to fully develop your potential;
• Work closely with managers to promote services all over the world.

2. Working time:

• 5 shifts per week amounting to 48 hours, arranged by the company;
• Able to work on shifts, weekends, and public holidays.

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the Moderation Trainer role. Shortlisted candidates will be contacted for an interview to further discuss their suitability for the position.