Senior Team Lead, Medical Billing, AR & Denial Management

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.

RESPONSIBILITIES

• Lead, coach, and mentor multiple Team Leads and their AR specialists.
• Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
• Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
• Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
• Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
• Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
• Support the rollout of new tools, documentation practices, and training initiatives.
• Ensure that team KPIs such as Call per hour target, productive hours and accuracy.
• Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
• Be approachable and available to team members, promoting open communication and support.
• Promote a culture of collaboration, accountability, and continuous learning.

JOB REQUIREMENTS

• Bachelors degree or equivalent work experience
• Fluent in English (C1 level or above), with strong communication and leadership skills.
• Minimum 2 to 3 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role.
• In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
• Strong analytical, decision-making, and problem-solving skills.
• Comfortable using billing systems, claim portals, and productivity monitoring tools.
• Ability to thrive in a fast-paced, client-driven environment.