Customer Support Agent (Chinese Language)

• Location: Ha Noi and Da Nang

• Employment Type: Full-Time.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner

• Support customers with inquiries related to bookings, schedules, and general service information

• Provide accurate guidance on policies, procedures, and service offerings

• Resolve customer issues efficiently while ensuring high satisfaction levels

• Coordinate with internal teams to handle escalations and complex cases

• Maintain detailed records of customer interactions in the system

• Ensure compliance with company service standards and quality guidelines

Qualifications

• Open to Fresher and candidate with at least 6-month experience in Customer Service

• English proficiency: B2 level or above

• Chinese proficiency: B2 level or above, with recognized certification (e.g. HSK 4 or equivalent)

• Strong communication and problem-solving skills

• Ability to handle high-volume customer interactions in a fast-paced environment

• Good customer-centric mindset and attention to detail

Why Join Gear Inc.?

1. Salary and Benefits

• Attractive salary;

• Attractive bonus, benefits and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check;

• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Free drinks (coffee, tea, etc.)

• Laptop/computer and other equipment is provided.

• Training and career development opportunities;

• Free in-house gym and game room for everyone. We love board games, video games, PS5;