Job Title: Risk Control Manager Device Financing Installment

Job Type: Full Time

Job Field: Mobile Industry

Location: Nairobi

Role Overview

The Risk Control Manager for the device financing Installment Business Unit is responsible for developing, implementing, and overseeing risk management strategies to mitigate financial and operational risks associated with installment-based selling. This role ensures compliance with regulatory standards, improves risk policies, and enhances operational efficiency while supporting the company's business objectives.

Key Responsibilities

1. Risk Control System Development & Optimization.

Customer Information Model Design.

• Develop a multi-dimensional customer credit assessment system based on the Kenyan market characteristics (e.g., proof of income, job stability, social media behavior, local guarantor mechanisms, and community relationships).
• Integrate non-traditional credit data (e.g., mobile payment records, call logs, devise usage habits) as supplementary evaluation metrics.

Risk Control Model Development.

• Establish dynamic scoring models, leveraging historical default data to optimize approval thresholds and balance business growth with risk.
• Design anti-fraud rules to mitigate phone lock circumvention risks (e.g. frequent device changes, activation in abnormal locations).

Differentiated Interest Rates Strategy.

• Implement a tiered annualized interest rate system based on customer risk levels, ensuring high-risk users are matched with high interest rates to cover potential losses.
• Develop flexible repayment incentive policies (e.g. discounts for timely payments, unlocking rewards through consistent repayments).

2. Localization of Risk Scenarios.

Phone Lock Circumvention Prevention.

• Collaborate with the technical team to analyze fraudster profiles (e.g. device models, regional distribution, post-activation behavior) and adjust risk control strategies accordingly.

Anti-Fraud Collaboration Mechanisms.

• Establish blacklisted user-sharing pools in collaboration with installment companies and banks to identify cross-platform fraud.
• Design offline verification processes (e.g. face to face signing with community agents, on-site workplace verifications).

3. Full Cycle Risk Management.

Post Loan Management Optimization.

• Develop phased collection strategies (early-stage SMS reminders, mid-stage in-person collection by local agents, late-stage action).
• Build an automated collection system integrating multilingual AI voice calls and WhatsApp bots.

Risk Monitoring & Review.

• Establish real-time risk dashboards to track key indicators such as regional default rates and phone lock circumvention cases.
• Produce monthly risk analysis reports with strategic iteration recommendations.

Qualifications and key competencies.

Industry experience

• Bachelors degree in Finance, Business Administration, Risk Management, or a related field. A masters degree is a plus.
• 5+ years of experience in risk control for consumer finance/Instalment businesses in an African country, with hands-on experience in building risk control models from scratch.

Technical Skills

• Proficiency in Python/SQL with practical experience in fraud detection engines (e.g. FICO Falcon).
• Familiar with mobile risk control technologies such as device fingerprinting and geofencing.

Local Resources

• Established a network with collection agencies and data service providers in Kenya.
• Familiar with credit regulations across African countries (e.g. Kenya's CRB).

Cultural Adaptability

• Proper understanding of tribal cultures impact on credit behavior.
• Experienced in risk control implementation in rural areas, capable of designing non standardized risk control solutions.

Innovative Thinking:

• Proven track record of leveraging alternative data sources (e.g. mobile data usage patterns, solar charging frequency) for credit assessment.
• Experience in risk control strategies for macroeconomic risks such as currency devaluation and political stability.

Preferred Certifications:

• Certified Risk Management Professional (CRMP)
• Financial Risk Manager (FRM)
• Certified Credit Risk Manager (CCRM) Key Performance Indicators (KPIs)
• Core goal: Reduce overall default rate by 30% within 6 months and keep bad debt caused by phone lock circumvention below 15%.
• Process Indicators: Risk control rule iteration efficiency. At least two model parameters optimizations per month.
• Data coverage expansion: Integration of at least 3 new non-traditional data sources.
• Collection success rate: Increase first-stage collection success rate to 40%.

Unique Aspects of the Role

• Tech Integration: Involvement beyond traditional financial risk control requiring deep participation in smart lock risk control logic (e.g. dynamic adjustments of lock activation based on overdue days).
• Local Innovation: Encouragement to adopt Africa-specific risk control approaches (e.g. leveraging M-Pesa transaction networks for credit assessment, collaborating with local government for community-backed guarantees).
• Business Balance: Must balance risk control with business growth, requiring customer segmentation strategies (e.g. guiding high-risk users towards prepaid plans).

Application Process:
Interested candidates are encouraged to apply by submitting an updated CV with references.
For any application difficulties or queries, please contact us at +254 784 155 512.

Application Deadline: 19th February 2025