Job Title: Operations Manager (Tanzania)
Industry: Hospitality
Department: Operations
Reports To: General Manager/Director

Salary: USD 1,000

Job Summary:
The Operations Manager will oversee the day-to-day hotel operations, ensuring seamless guest experiences while effectively managing staff, resources, and operational efficiency. This role requires strong leadership, financial management, and a hands-on approach to delivering high-quality service standards in the hospitality industry.

Key Responsibilities:

Guest Experience & Service Excellence

• Ensure an outstanding guest experience through continuous service quality improvement.
• Address guest complaints professionally, resolve issues promptly, and ensure overall guest satisfaction.
• Analyze guest feedback and implement necessary actions to improve service standards.

Staff Management & Leadership

• Supervise and coordinate the activities of key departments: Housekeeping, Front Office, Food & Beverage, and Maintenance.
• Lead recruitment, training, and development efforts to ensure high standards of service delivery.
• Conduct regular performance evaluations, offer mentorship, and foster a positive work environment.

Operational Efficiency & Cost Control

• Oversee hotel budgeting, expense monitoring, and cost-control strategies.
• Implement effective procurement, inventory management, and supply chain processes.
• Develop and optimize operational workflows to enhance efficiency and productivity.

Compliance & Safety

• Ensure adherence to Tanzanian hospitality regulations, health and safety standards, and environmental policies.
• Maintain security protocols and emergency response measures for the safety of guests and staff.

Sales & Marketing Collaboration

• Partner with the marketing team to develop strategies that increase occupancy and revenue.
• Assist in the development and execution of promotions, events, and local partnerships.
• Cultivate strong relationships with tour operators, corporate clients, and travel agencies.

Maintenance & Facility Management

• Ensure that hotel facilities and equipment are maintained to the highest standards.
• Collaborate with the maintenance team to address any technical or operational issues proactively.

Qualifications & Skills:

• Degree/Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel operations management, preferably in East Africa.
• Proven leadership, team management, and organizational skills.
• Strong decision-making and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Exceptional communication and interpersonal skills.
• Ability to thrive under pressure and adapt to the fast-paced dynamics of the hospitality industry.

Preferred Experience:

• Experience in hotel or lodge management within Tanzania or East Africa is a plus.
• Familiarity with Tanzanian tourism trends and guest expectations.

Work Schedule & Benefits:

• Flexible work schedule, including weekends and holidays.
• Competitive salary with performance-based incentives.
• Accommodation and meals provided.
• Opportunity for career development in a dynamic and growing hospitality environment.

Application Process:
Interested candidates are encouraged to apply by submitting an updated CV with references.
For any application difficulties or queries, please contact us at +254 784 155 512.

Application Deadline: 28th February 2025