Job Title: Tour Sales Consultant

Employment Type: Full-time

Industry: Travel & Tourism

Location: Nairobi, Kenya
Compensation: Competitive + Commissions

Application Deadline: 14^th September 2026

Role Overview

Our client is a growing company in the travel and tourism industry, offering memorable travel experiences and tailored tour packages to clients. They are seeking a confident, customer-focused, and target-driven Tour Sales Consultant to join their team.

The Tour Sales Consultant will be responsible for generating and converting sales opportunities for tour packages and travel experiences. The role involves understanding clients' travel requirements, recommending suitable packages, preparing quotations and itineraries, closing sales, and maintaining strong customer relationships.

The ideal candidate will have at least 2 years of experience in a similar sales role, preferably within the travel and tourism industry, with a demonstrated ability to achieve sales targets and deliver excellent customer service.

Key Responsibilities

• Handle inbound and outbound sales inquiries relating to tour packages, holidays, and travel experiences.
• Engage with prospective clients to understand their travel needs, preferences, budgets, and expectations.
• Recommend suitable destinations, tour packages, itineraries, and travel experiences.
• Prepare and send accurate quotations, itineraries, proposals, invoices, and booking confirmations.
• Proactively follow up on leads, quotations, and prospective clients to convert inquiries into confirmed bookings.
• Achieve and exceed assigned monthly and quarterly sales targets.
• Build and maintain strong relationships with new and existing clients to encourage repeat business and referrals.
• Provide exceptional customer service throughout the sales and booking process.
• Coordinate closely with the operations team to ensure confirmed trips are delivered smoothly and according to client expectations.
• Maintain up-to-date knowledge of destinations, tour packages, travel products, pricing, and industry developments.
• Maintain accurate and timely records of leads, customer interactions, quotations, bookings, and sales within the CRM or booking system.
• Identify opportunities for upselling and cross-selling additional travel products and services.
• Handle client questions, concerns, and objections professionally and work toward appropriate solutions.
• Monitor market trends and competitor offerings to identify new sales opportunities.
• Contribute to team sales initiatives, promotions, and business development activities.

Qualifications & Experience

• Minimum 2 years' experience in a sales role, preferably in tour operations, travel, hospitality, or a related industry.
• Proven track record of achieving or exceeding sales targets.
• Experience handling customer inquiries and converting leads into sales.
• Good knowledge of tour packages, destinations, and travel products is highly desirable.
• Experience using CRM systems, booking platforms, or other sales-related software is an advantage.
• Basic computer literacy, including proficiency in email, Microsoft Office, and online booking/CRM systems.

What We're Looking For

We are looking for a confident, ambitious, and results-oriented sales professional who understands the travel and tourism industry and knows how to turn customer inquiries into confirmed bookings.

The successful candidate will combine strong sales ability with excellent customer service, building lasting relationships that generate repeat business and referrals.

Application

Interested candidates should submit their updated CV and a cover letter on our Career Page by 14^th September 2026.

Apply directly through our Career Page: https://gaprecruitment.careers-page.com/

For any inquiries, please contact us at +254 784 155 512

Gap Recruitment Services Limited is a professional recruitment firm that does not charge candidates for placement and does not discriminate.

Your journey towards a rewarding career starts here!