Branch Manager

Position: Branch Manager

Location: Edmonton - Ottawa, Canada

Duration: Full-Time

Salary: DOE

POSITION OVERVIEW

The client is looking for an experienced and driven Branch Manager to oversee day-to-day operations, sales performance, customer service, and team leadership. The ideal candidate has a strong background in industrial, plumbing, or mechanical product distribution, and is confident in managing both people and processes to meet business goals.

Qualifications:

· Diploma in Business, Sales, or related field.

· 5+years of experience in a branch or sales management role.

· Strong industry knowledge in mechanical, plumbing, or industrial supplies.

· Proven leadership, communication, and customer service skills.

· Strong organizational and problem-solving abilities.

· Proficient with Microsoft Office and ERP systems.

· Mechanical aptitude and ability to interpret technical documentation is an asset.

Key Responsibilities:

· Lead branch operations, including inside sales, customer service, warehouse, and inventory control.

· Oversee order processing and ensure timely, accurate fulfillment and delivery coordination.

· Resolve customer issues, provide product support, and drive customer satisfaction.

· Manage inventory levels and coordinate purchasing of non-stock items.

· Prepare sales quotes and assist with forecasting and budgeting.

· Collaborate with outside sales, suppliers, and internal departments to resolve issues and streamline operations.

· Recruit, train, and develop branch staff; conduct performance evaluations.

· Promote a safe work environment by enforcing company Health & Safety policies.

· Strengthen relationships with key customers and suppliers to support growth.

· Monitor competitive activity and market trends to support business development.

· Generate and review reports on sales, inventory, and operational performance.