E-Commerce Sales Specialist

As Online Sales and Operations Specialist, your primary goal is to meet and exceed sales targets while

ensuring excellent sales services. you will manage and engage customers using web-based communication channels.

Sales Quota Achievement:

- Quick Response: Respond promptly and effectively handle customer inquiries, objections, and

close sale in a polite, friendly, and professional manner via chat and phone calls

- Selling and Management of Selling Platforms: Website, Facebook , Instagram, TikTok Lazada, Shopee, Zalora and others

- Upselling and Cross-Selling: Suggest related products or services to enhance the customers

experience.

- Prepare daily and monthly sales reports.

Client Relationship

- Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback.

- Database Management: Update the client database with prospective customers contact details and interests.

Customer Service

- Provide exceptional after-sales Service: by addressing customer complaints, returns and refunds promptly and professionally

- Fulfill Customer Requests: such as same day delivery booking, product reservations and monogramming.
Operations:
- Booking, tracking and updating of client's orders via same day delivery or parcel.
- Packing and recording of purchased orders
- Periodic checking of inventory