Field Mechanic - VISAYAS

DUTIES AND RESPONSIBILITIES:

Implements and set-up global standards for Yamaha 3S Shop service guidelines.

Gathers service documents, judgments of warranty claims and updates for any warranty issues and concerns.

Initiate promotional event including service marketing activities to reach Yamaha Dealers and Customers especially

remote areas.

Improves customer service by increasing the degree of professionalism to all Yamaha 3S Shop and develop higher

global quality staff that can offer inspection and maintenance services that builds customers confidence.

Performs market survey, analysis, competitors activities, and promotional event.

Issues market information (MI) to improve product development on various processes.

Educates all Yamaha 3S Shops dealers and staff on warranty procedures and service operation.

Maintains and upgrades the Service Visual Identity in the service workshop, the proper assortment quantity of tools,

special tool boards, service sign, Yamaha logo, equipment including staff uniform.

Safekeeping of all shop supplies and materials; and conducts regular inventory of all tools and equipment.

Collects shops KPI and analyzes for the improvement points next action.

Performs other tasks that may be assigned by immediate superior from time to time.