Operations & Communications Virtual Assistant

Operations & Communications Assistant

Remote | Full-Time | Monday to Friday, 12:00 PM to 8:00 PM EST

About the Company

A fast-growing, US-based sales organization in the fiber internet space. The company runs a dealership partner program that helps experienced door-to-door fiber reps launch and scale their own branded agencies, with direct carrier contract rates, protected territories across multiple US states, and a complete backend for onboarding, installation tracking, and weekly payouts.

Growth is driven by inbound applications from Instagram and TikTok, and every applicant is reviewed and followed up manually. The team is lean and moves fast, and it needs one organized person to own the flow of leads and communication so nothing slips through.

About the Role

We're looking for a sharp, responsive Operations & Communications Assistant to be the first point of contact for inbound leads and the day-to-day communication hub for the team. You'll qualify prospects, book qualification calls, keep the CRM clean, coordinate territories, and support the reps already in the field.

This is a hands-on, high-ownership role. You'll work directly with leadership, handle a steady stream of Instagram DMs, SMS, and GoHighLevel conversations, and be the reason every lead gets a fast, organized answer.

What You'll Do

Inbound Leads and Prospect Communication

• Monitor and respond quickly to inbound leads across Instagram DMs, GoHighLevel, and SMS
• Qualify prospects against the program's criteria (sales background, team size, target market) and book 15-minute qualification calls
• Run structured follow-up sequences so no applicant goes cold
• Keep messaging fast, friendly, and consistent with the brand voice

CRM and Pipeline Management

• Log every lead, conversation, and outcome in GoHighLevel and keep records accurate and up to date
• Move contacts through pipeline stages, tag them correctly, and flag stalled leads
• Maintain templates, snippets, and automations so the team can move faster

Territory and Rep Coordination

• Track territory assignments and availability across active markets and keep the territory map current
• Coordinate onboarding steps and documents for new dealers and reps
• Support existing reps with questions, resources, and scheduling so they can stay focused on selling

Issue Resolution and Escalation

• Resolve routine questions and issues directly
• Escalate anything time-sensitive or out of scope to the right person with full context
• Spot recurring problems and suggest process fixes

What We're Looking For

• 2+ years of experience in operations, sales support, customer communications, or a similar coordination role
• Hands-on experience with a CRM, ideally GoHighLevel (HubSpot, Close, or similar also welcome)
• Excellent written English with a quick, natural DM and SMS style
• Highly organized and detail-oriented; comfortable juggling many conversations at once without dropping any
• Fast, reliable responder who takes ownership and follows up without being asked
• Comfortable working with sales teams and a high-energy, results-driven culture
• Able to commit to Monday to Friday, 12:00 PM to 8:00 PM EST
• Reliable high-speed internet and a quiet, professional home-office setup

Nice to Have

• Experience supporting a door-to-door, telecom, solar, or other field sales organization
• Familiarity with Instagram or TikTok as lead-generation channels, including managing a business inbox
• Experience with GoHighLevel workflows, calendars, and SMS automations

Ideal Candidate Profile

You're organized, quick on the keyboard, and genuinely enjoy talking to people. You like turning a messy inbox into a clean pipeline, you know when to handle something yourself and when to escalate, and you take pride in being the person the team can count on for a fast, accurate answer.

Work Schedule

Monday to Friday, 12:00 PM to 8:00 PM EST. Fully remote.

Compensation

$1,100 USD per month.