Job Openings SENIOR MANAGED SERVICES ENGINEER

About the job SENIOR MANAGED SERVICES ENGINEER

FuntoNetwork IT Consulting
Empowering Businesses with Innovative IT Solutions
Position: Senior Managed Services Engineer
Department: Managed IT Support
Location: Charlotte, NC / Hybrid (3 days in office, 2 days remote)
Type: Full-Time, Exempt
Reports To: Manager of Managed Services
Schedule: Monday-Friday, 9:00 AM - 6:00 PM EST with on-call rotation (1 week every 6 weeks)

About FuntoNetwork

Our Managed IT Support service represents the heartbeat of our client relationships, providing proactive, reliable, and strategic IT management that keeps businesses running smoothly and employees productive. We go beyond break-fix support to deliver true partnership, acting as an extension of our clients' IT teams. With a 99% Overall Customer Satisfaction Rating, we pride ourselves on white-glove service, technical excellence, and building lasting relationships that help clients leverage technology for business growth.

Position Overview

We are seeking a Senior Managed Services Engineer to serve as a technical leader within our support organization. This role is reserved for an engineer who combines deep technical expertise with exceptional client service skills. You will be responsible for managing the most complex client environments, serving as the escalation point for Tier 2/3 issues, and providing strategic technical guidance to both clients and junior team members. Beyond troubleshooting, you will proactively optimize client environments, implement strategic improvements, and ensure the highest levels of system reliability and performance. This role requires someone who doesn't just solve problems, but anticipates and prevents them.

Key Responsibilities

  • Technical Escalation & Complex Problem Resolution: Serve as the final internal escalation point for the most challenging technical issues across our client portfolio. Troubleshoot and resolve complex problems involving Microsoft 365/Entra ID, hybrid Azure AD environments, advanced networking (VLANs, VPNs, firewall rules), virtualization (VMware/Hyper-V), and business applications.
  • Proactive Environment Management: Conduct scheduled health checks and proactive maintenance for assigned client environments. Analyze system performance data, identify trends, and implement optimizations before issues impact users. Manage patch deployment, firmware updates, and security hardening across client estates.
  • Client Relationship & Strategic Advisory: Act as the primary technical contact for key managed services clients. Participate in quarterly business reviews (QBRs) to discuss system performance, recommend improvements, and align IT strategy with business goals. Translate technical concepts into business value for non-technical stakeholders.
  • Infrastructure Projects & Migrations: Lead and execute smaller-scale infrastructure projects within managed client environments, such as server upgrades, email migrations, firewall replacements, or backup system enhancements. Ensure seamless integration with existing managed services.
  • Documentation & Knowledge Leadership: Develop and maintain comprehensive technical documentation for client environments, including network diagrams, system configurations, and operational procedures. Create and deliver training sessions for junior engineers and contribute significantly to the internal knowledge base.
  • Mentorship & Process Improvement: Mentor Tier 1 and Tier 2 engineers, providing guidance on troubleshooting methodology and technical best practices. Identify opportunities to improve internal processes, tools, and service delivery efficiency.
  • On-Call Support: Participate in the after-hours on-call rotation to provide emergency support for critical incidents, ensuring our commitment to client uptime is upheld.

Required Qualifications & Skills

  • Experience: 5-7 years in a hands-on IT engineering role, with at least 3 years specifically in a Managed Service Provider (MSP) or IT consulting environment.
  • Technical Expertise:

    • Microsoft Ecosystem Mastery: Expert in Microsoft 365 administration (Exchange Online, SharePoint, Teams), Entra ID (Azure AD) including hybrid configurations, and Intune/Endpoint Manager.
    • Infrastructure: Strong experience with Windows Server (2016-2022), Active Directory, Group Policy, and virtualization platforms (VMware vSphere or Hyper-V).
    • Networking: Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs) and experience with firewalls (Fortinet, SonicWall, Cisco Meraki).
    • Cloud: Working knowledge of Azure IaaS and backup/disaster recovery solutions (Veeam, Datto, Azure Backup).
  • Client-Facing Excellence: Proven ability to manage client relationships, set appropriate expectations, and communicate effectively with both technical and non-technical audiences. A service-oriented mindset is non-negotiable.
  • Problem-Solving Methodology: Exceptional analytical and troubleshooting skills with a systematic approach to resolving complex, multi-system issues. Ability to remain calm and effective under pressure during critical incidents.
  • Certifications (Strongly Preferred): Microsoft 365 Certified: Administrator Expert (MS-102), CompTIA Network+, VMware Certified Professional (VCP), or equivalent.
  • Tools Proficiency: Experience with professional services automation (PSA) and remote monitoring and management (RMM) tools such as ConnectWise, Autotask, Datto RMM, or NinjaRMM.

Why Join FuntoNetwork?

  • Technical Leadership: Be recognized as a top technical expert within a growing organization. Your expertise will directly shape our service delivery quality and client satisfaction.
  • Client Impact: Build deep, trusted relationships with a portfolio of clients and see the direct impact of your work on their business success and operational efficiency.
  • Career Growth: Clear path to Team Lead, Solutions Architect, or Engineering Management roles within our expanding organization.
  • Compensation & Benefits:

    • Competitive salary range: $85,000 - $110,000 based on experience and certifications
    • Performance-based quarterly bonuses
    • Comprehensive health, dental, and vision insurance
    • 401(k) with company matching
    • Generous paid time off and holiday schedule
    • Annual training and certification budget
    • Company-provided laptop and mobile phone stipend

Application Process

We are looking for engineers who exemplify our commitment to excellence. Please prepare your application with care.

To apply, please submit:

  1. Your updated resume highlighting relevant MSP/consulting experience
  2. A cover letter addressing: "Describe a time you transformed a reactive client relationship into a proactive partnership. What specific technical and communication strategies did you employ?"
  3. List of current technical certifications

Submit your complete application package to:
Samuel Andoh | Account Manager
Email: samuel.andoh@funtonetwork.com
Subject Line: "Senior Managed Services Engineer Application - [Your Name]"

Note: A technical assessment and client scenario interview will be part of the hiring process for selected candidates.

FuntoNetwork is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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