eCommerce Process Supervisor

Job Title: eCommerce Process Supervisor
Location: Lahore
Job Timings: 6 pm - 2 am (Mon-Fri)
Salary: 50K - 60K

Why Join Us?

• 22 Annual Paid Leaves

• Year-End Bonus: Receive an annual bonus equal to one month’s salary after completing one year.
• Performance-Based Bonuses: Additional rewards based on individual and campaign success.
• Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed.
• Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
• Annual/Biannual Increments: Regular reviews to reward performance and growth.
• Work with Top-Tier Brands: Gain valuable experience managing campaigns for leading 7-8 figure US brands.

About Us:
Full Circle Agency is a fast-growing eCommerce agency specializing in Amazon services for international clients. Our team of 60+ experts across 13 countries partners with top-tier brands, providing comprehensive support to ensure client success. With a focus on growth, innovation, and efficiency, we are dedicated to maintaining high standards through integrity, transparency, and continuous improvement.

About the Role:
We are looking for a proactive eCommerce Process Supervisor to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed. The Process Supervisor will work within established workflows and report any identified loopholes or inefficiencies to the respective department leads, contributing to the agency's operational success.

Key Responsibilities:

• Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
• Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
• Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
• Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
• Proactive Issue Identification: Identify workflow disruptions or inefficiencies, and report these findings to department leads to address any operational gaps.

Requirements:

• Experience Level: Mid-level role; prior experience in a supervisory or operations role is helpful but not required.
• Detail-Oriented and Proactive: Ability to monitor tasks, identify potential issues, and report actionable insights.
• Strong Communication Skills: Excellent written and verbal English proficiency for clear internal and client communications.
• Tech-Savvy: Comfortable with task management tools (e.g., Airtable, ClickUp, Asana) and adaptable to new technology platforms.

Position Requirements:

• This role is office-based in Lahore

• Candidates must have their own laptop or work machine.

• Work hours are from 6 PM to 3 AM (Pakistani Time).

How to Apply:
Click "APPLY" and complete the required information on our website. The selection process includes approximately two rounds of interviews. We look forward to hearing from you soon!

Equal Opportunity Statement:
Full Circle Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.