ICT Support Officer

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• RFQ Opportunity
• 3-months Contract
• Canberra based
• Onsite

• Security Clearance: Minimum Baseline Clearance (Mandatory)

Position Overview:

We are seeking an experienced ICT Support Officer to provide frontline ICT support services within a government environment. The successful candidate will deliver responsive technical support, resolve ICT issues, maintain service records, administer user systems and devices, and contribute to ICT projects and operational activities.

This role is part of a collaborative ICT team and requires a strong customer service mindset, sound troubleshooting skills, and experience supporting Microsoft on-premises and cloud environments.

Key Responsibilities

• Provide ICT support for hardware, software, network, account, and device-related issues.
• Triage, resolve, and escalate incidents and service requests in accordance with service levels.
• Administer user accounts, systems, devices, software, and ICT asset records.
• Support ICT upgrades, rollouts, testing, and implementation activities.
• Develop and maintain ICT procedures, user guides, and knowledge articles.
• Work with stakeholders, vendors, and service providers to support service delivery.
• Identify recurring issues and contribute to service improvement initiatives.
• Support cyber security controls, patching, access management, and incident reporting.
• Maintain and support end-user and office ICT hardware in a fully onsite environment.

Essential Requirements

• Current Baseline Security Clearance.
• Experience providing ICT support within the Australian Public Service (APS).
• Strong troubleshooting and problem-solving skills across Microsoft on-premises and cloud environments.
• Ability to analyse technical issues, identify risks, and recommend practical solutions.
• Excellent written and verbal communication skills with both technical and non-technical stakeholders.
• Demonstrated ability to manage competing priorities and deliver quality outcomes within deadlines.
• Strong teamwork, professionalism, integrity, and adherence to ICT security and governance requirements.

Desirable Skills

• Experience with Active Directory (On-Premises) and Azure AD.
• Knowledge and practical understanding of ITIL principles.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact Oceania.Purpose@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact careersapac@fujitsu.com

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).