ServiceNow Lead Consultant

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a ServiceNow, Lead Consultant. To be a Lead consulting teams delivering ServiceNow projects and services that ensure a high degree of satisfaction to the customer.

Employment type: Full-time (40 hours per week)

Responsibilities and Accountabilities

Delivery & Client Outcomes

• Lead and deliver high-quality, on-time ServiceNow solutions across design, development, testing and implementation.
• Produce clear solution designs and documentation aligned to ServiceNow best practice, out-of-the-box capability and customer needs.
• Build trusted client relationships and provide sound recommendations on risk, process improvement and automation.
• Act as a trusted escalation point, resolving delivery issues and coordinating across teams and vendors.
• Identify and influence new opportunities within customer accounts in partnership with account teams.
• Build capability across the practice through mentoring, coaching, hiring support and knowledge sharing.

People Leadership (at this level you will have an opportunity to lead 1-2 staff)

• Manage team utilisation and performance against KPIs, certifications and competency requirements.
• Drive continuous improvement and measurable growth in consulting and leadership capability.

Requirements and Experience

• Proven experience in delivering ServiceNow solutions and completion of ServiceNow certifications
• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• Experience or training on people leadership, coaching and mentoring
• Demonstrated articulation of value of personal ServiceNow project delivery
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
• Experience leading customer engagements
• Exceptional written and verbal communication skills

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.