Expression of Interest - ServiceNow Practice Manager

ServiceNow Practice Manager

Melbourne / Sydney / Brisbane

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are seeking a highly skilled and dynamic ServiceNow Practice Manager to lead our ServiceNow initiatives and strategic customer engagements. This role will be a key part of our ServiceNow practice, leading delivery team and developing new opportunities with our customers. overseeing both non-project activities and billable work. The ideal candidate will have a strong background in ServiceNow, technical leadership, and pre-sales architecture and strategic planning. This role offers hybrid working and open to Melbourne, Sydney or Brisbane location.

Responsibilities and Accountabilities

• Lead and manage requests including pre-sales support, capability presentations, marketing planning, and delivery planning for ServiceNow transformation projects.
• Act as a technical manager for large engagements and strategic customers, ensuring the successful delivery of ServiceNow solutions.
• Provide hands-on leadership and support throughout the entire project lifecycle, from planning and design to execution and post-delivery.
• Ensure customer satisfaction through the delivery of high-quality, scalable, and efficient solutions that meet or exceed expectations.
• Collaborate with sales and business development teams to identify and qualify new opportunities with current and prospective customers.
• Provide architectural expertise to assist in the design and development of tailored ServiceNow solutions.
• Lead pre-sales discussions, deliver solution presentations, and produce detailed technical proposals and scoping documents.
• Proactively identify risks and opportunities for improvement during the delivery process, ensuring smooth project execution.
• Develop and track key performance indicators (KPIs) to measure the success of ServiceNow implementations and transformations.
• Build strong relationships with customers, executive stakeholders, and internal teams.
• Provide thought leadership on best practices, industry trends, and ServiceNow innovations.
• Act as a trusted advisor to customers, driving engagement and satisfaction throughout the project lifecycle.

Requirements and Experience

Experience:

• 5+ years of experience in ServiceNow implementation, consulting, or transformation management.
• Proven track record of managing large-scale ServiceNow projects, including technical management and leadership of project teams.
• Extensive experience in pre-sales activities, including solution architecture, customer engagement, and opportunity qualification.

Skills:

• Strong knowledge of ServiceNow capability in Technology, Risk and Employee workflows.
• Ability to understand customer needs and design innovative solutions that deliver value.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels of an organization.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.

Certifications:

• ServiceNow Certified Master Architect or Certified Implementation Specialist (CIS) preferred.

• PMP, ITIL, or other relevant project management certifications a plus.

Additional Requirements:

• Ability to work in a dynamic, remote work environment.

• Strong time management and organizational skills with a focus on results and deadlines.

• Willingness to travel as needed for customer engagements and team collaboration.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

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