Senior Consultant, ServiceNow (ITOM) | Sydney

We Are Fujitsu

At Fujitsu, we believe technology has the power to create happier, more fulfilling lives. As a global leader in technology and business solutions, we are committed to transforming organizations and the world around us. With a rich history of innovation and expertise, we continuously strive to contribute to the growth of society and our customers.

About the Role

As a Senior Consultant in the ServiceNow team for the APAC region, you will be a high-performing member responsible for delivering ServiceNow projects and services that ensure a high level of customer satisfaction.

You'll report to the Principal Consultant.

This role is open to candidates based in, or willing to relocate to, Sydney, Australia.

Responsibilities and Accountabilities

• Deliver technical solutions on the ServiceNow platform, including development, testing, and implementation, as a subject matter expert.
• Ensure the quality and timeliness of technical deliverables to meet or exceed customer expectations.
• Collaborate with clients to deliver high-quality design specifications and documentation, leveraging out-of-the-box functionality and ServiceNow best practices.
• Build strong, trust-based relationships with client stakeholders, influencing process improvements and automation.
• Mentor and coach junior team members, contributing to the development of technical and consulting capabilities.
• Identify and communicate new opportunities within client engagements to Customer Success Managers (CSMs) and account managers.

Requirements and Experience

Must-Have Experience:

• Proven experience in high-quality ServiceNow project delivery, with a track record of customer satisfaction.
• Experience creating build documentation, solution designs, and detailed design specifications.
• Proficiency in development tools like HTML, XML, JavaScript/AJAX, and integration methods (e.g., SOAP, MID, email).
• Strong ability to lead workshops as part of a project team.
• Experience with multiple ServiceNow product lines and insight into future platform roadmaps.
• Exceptional written and verbal communication skills.

Must-Have Qualifications:

• IT degree or relevant tertiary education in Computer Science.
• ITOM experience, specifically in areas such as Service Mapping, Discovery, CMDB, and CSDM.
• ServiceNow CSA (Certified System Administrator).
• CIS ITSM and at least one other ServiceNow product certification.
• ServiceNow sales & presales accreditation across 2+ product lines.
• ServiceNow Suite Certified (ITSM, HR, or CSM).

Nice-to-Have Qualifications and Experience:

• Additional ServiceNow certifications.
• ITIL Foundation Certification.
• 5+ years of successful ServiceNow project delivery.
• General understanding of ServiceNow licensing.

Why Fujitsu?

At Fujitsu, we believe in fairness, equality, and the power of diversity to drive innovation. We strive to create an inclusive environment where everyone can bring their full selves to work we call this Be Completely You.

• We put people first, and our inclusivity is recognized through our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
• We offer tailored career development opportunities across our global organization, supporting your professional and personal growth.
• Our customers trust us, and we maintain an excellent reputation regionally and globally.
• Best-in-class reward and recognition programs, flexible work arrangements, and volunteering leave.
• We live by our values of Aspiration, Trust, and Empathy, every day.

Commitment to Diversity, Equity, and Inclusion

Fujitsu welcomes applicants from diverse backgrounds. We encourage women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, LGBTI+ communities, people with disabilities, and veterans to apply.

If this role resonates with you, but you don't meet every requirement, please don't hesitate to apply. We value adaptability, courage, and integrity over ticking every box.

For more information, contact us at careersapac@fujitsu.com.

For Security-Cleared Roles PLEASE NOTE:

Due to the nature of some roles, only Australian Citizens with a current Australian Federal Government Security Clearance may apply. Applicants must meet additional ITAR and EAR regulations. Refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable Instrument NI2020-672 (ACT) for details.