Associate Application Specialist

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

Join our team as an Application Support Developer, providing Level 2+ support for customer applications. Your role includes diagnosing incidents, applying data fixes, and contributing to bug resolution.

This role is based in Laverton and requires onsite working.

Responsibilities and Accountabilities

• Perform daily health checks, monitoring alerts and logs.
• Manage support tickets, ensuring timely updates and resolutions within SLA.
• Analyse incidents to replicate reported issues, determine root causes, escalating when necessary.
• Execute simple to moderate database queries and data fixes
• Assist in tracking bug fixes to ensure progress aligns with release timelines.
• Test execution for bug fixes and enhancements in the application
• Maintain helpdesk documentation and stay updated on relevant technologies.
• Adhere to ITIL procedures, ensuring accurate ticket handling and reporting.

Requirements and Experience

Technical Skills

• Previous experience in a similar role essential
• Progress 4GL desirable
• Progress RDBMS desirable
• SQL

Note: if no Progress knowledge, willingness to learn via online training

Other Skills

• Problem analysis and root cause investigation skills
• Proficient in desktop applications such as MS Office suite
• Works well without needing excessive supervision where normal daily routine applies
• Previous Helpdesk experience highly desirable
• Knowledge if ITIL processes for service, incident and change management
• Ability to speak and write fluently in English.
• Show confidence in decision making to escalate to subject matter experts in the team or resolve an issue independently
• Ability to think ahead, plan, prioritise and flag early with management if targets cannot be met

Australian Citizenship is mandatory. Current or reinstatable AGSVA NV1 Security clearance, NV2 is preferred.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).