Command Centre Operator

Command Centre Operator

Greystanes, NSW

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a Command Centre Operator to join our team in our Western Sydney Data Centre for Fujitsu. The Command Centre provides 24 x 7 services to Fujitsu Data Centres and their clients. This includes monitoring of data centre systems including but not limited to BMS, Security, internal ticketing as well as providing 1st level phone and email client support, 1st level data centre portal support, data centre access as well as internal and external notifications.

This role is working on a shift roster pattern, the team provides 24X7 coverage. Shift work will consist of:

• 2 x 12-hour day shifts.
• 2 x 12-hour night shifts followed by 4 days off.
• 20% shift allowance on top of Total Remuneration Package.

Responsibilities and Accountabilities

Customer Support:

Provide timely and professional support to data centre clients as directed including:

• DC Access Forms
• DC Equipment Movement Forms
• DC Authority Matrices
• Logging and escalation of client incidents
• Logging and tracking of client requests (e.g., remote hands)
• 1st level support for the online DC Portal
• Monitoring data centre systems nationally and managing/escalating as appropriate
• Coordinating communications and issuing notifications internally and externally
• Communications Coordination and issuing of data centre notifications both internal to Fujitsu and external to clients

Data Centre Support:

Provide timely and professional support to data centre staff as directed including:

• DC access queries
• 1st level support for the online DC Portal
• Tracking & escalation of DC incidents, service requests & change orders
• Lenel security administration

Documentation:

• Maintain up-to-date documentation and ensure the use of the latest versions.

BCP:

• Act as a conduit between Fujitsu DC staff and clients during emergencies, assisting with message escalation and responding to queries.

Security:

• Ensure data confidentiality and security.
• Promote staff awareness of customer-specific security policies.
• Adhere to FANZ Security policies to protect information and technology resources.

Certification:

• Maintain awareness of all data centre certifications and understand the roles and responsibilities of a CC Operator in relation to those certifications.

Requirements and Experience

• Previous experience within a Data Centre Environment.
• Excellent verbal, interpersonal and written communication skills.
• Problem solving and decision-making capabilities.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.